FAQ

How can I contact Naviiz?

You can reach us by email at info@naviiz.com. Our customer support team is happy to assist you with any questions regarding your order, products, or general inquiries. You may also reach us by phone at +31 6 31997860.

Do you ship worldwide?

Currently, Naviiz is dedicated to serving the Australian market. We exclusively offer shipping across Australia to ensure a focused and reliable service for our customers.

Where are the products shipped from?

Our products are dispatched from our main distribution hub in Ottawa, Canada. This allows us to maintain strict quality control and provide reliable international shipping directly to your Australian address.

Can I modify or cancel my order?

To ensure fast delivery, we process orders quickly. Any changes or cancellations must be requested within 12 hours of placing your order. After this window, the order has likely entered the fulfillment stage and cannot be modified. If your order has already shipped, you may initiate a return after delivery in accordance with our Return & Refund Policy.

Which payment methods do you accept?

We accept the following secure payment methods in AUD:

• Credit Cards: VISA, Mastercard, American Express

• Digital Wallets: Apple Pay, Google Pay, PayPal All transactions are encrypted and processed through secure, PCI-compliant systems.

When will my order be processed?

Orders are processed Monday through Friday within 1–3 business days. Please note that orders placed on weekends or Australian public holidays will be processed starting the next business day. During peak seasons, processing may take slightly longer.

How long does delivery take?

The estimated delivery time within Australia is 7–10 business days after dispatch. Most orders arrive within this timeframe; however, factors such as customs clearance or regional logistics can occasionally cause minor delays.

What if I do not receive my order?

If your order has not arrived within 35 days from the shipment date, you are eligible for a full refund. If a package is confirmed lost by the carrier, a refund will be issued immediately. Please contact us at info@naviiz.com for assistance.

How can I return an item?

To start a return, please email us at info@naviiz.com. Important: All returns must be approved before being sent. Returns sent without prior authorization to our administrative office in Canada will not be processed. Please refer to our Return & Refund Policy for the correct return address and instructions.

What if my item is defective, incorrect, or damaged?

If you receive a faulty item, please contact us immediately with your order number and clear photos of the issue. In compliance with the Australian Consumer Law, we will arrange a replacement or a full refund. Defective items must be returned to our designated facility as part of the resolution process.

When will I receive my refund?

Once approved, refunds are issued to your original payment method. Credit and debit card refunds typically appear in your account within 7 business days, depending on your bank's processing times.