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Privacy policy

At Naviiz, we are committed to protecting your privacy. This Privacy Policy describes how we collect, use, and disclose your personal information in accordance with:

  • The Australian Privacy Act 1988 and the Australian Privacy Principles (APP),

  • Applicable U.S. data protection laws (including state-level privacy laws such as the California Consumer Privacy Act (CCPA) / CPRA),

  • The UK General Data Protection Regulation (UK GDPR) and the UK Data Protection Act 2018,

  • And other relevant global data protection laws.

1. Personal Information We Collect

We collect information that identifies you or can reasonably be linked to you. This includes:

  • Contact Details: Name, shipping address, billing address, phone number, and email address.

  • Financial Information: Payment method details, transaction history, and payment confirmations (processed securely via PCI-DSS compliant partners like Shopify).

  • Technical Data: IP address, device type, browser information, time zone, and usage data collected via cookies and tracking technologies.

  • Customer Support: Records of your communications and interactions with our support team.

2. How We Use Your Information

We use your personal information to provide you with a seamless shopping experience, including:

  • Order Fulfillment: Processing payments, arranging shipping, managing customs/duties, and facilitating returns/exchanges.

  • Customer Communication: Providing order updates, transactional emails, and customer support.

  • Marketing: Sending promotional offers (only if you have explicitly opted in). You can unsubscribe at any time via the link in our emails.

  • Legal Basis & Fraud Prevention: Processing is carried out to fulfill our contract with you, comply with legal obligations, or for legitimate interests (such as protecting our store against fraudulent activity).

3. Disclosure and International Transfers

As a global business, Naviiz may disclose your information to third-party service providers for operational purposes:

  • Service Providers: Including Shopify (our e-commerce platform), payment gateways, analytics providers, and international shipping carriers.

  • International Transfers: Your data may be stored or processed in the Netherlands, Canada, Australia, the United States, and the United Kingdom.

  • Data Safeguards: For UK and EEA residents, when personal data is transferred internationally, we ensure appropriate safeguards are in place, such as UK-approved Standard Contractual Clauses (SCCs) or International Data Transfer Agreements (IDTA), ensuring your data receives an equivalent level of protection.

4. Your Rights

For UK & European Customers (UK GDPR):

Under the UK GDPR, you have specific rights regarding your personal data:

  • Right to Access: Request a copy of the personal data we hold about you.

  • Right to Rectification: Request correction of inaccurate or incomplete data.

  • Right to Erasure ("Right to be Forgotten"): Request deletion of your personal data, subject to legal record-keeping requirements.

  • Right to Restrict or Object: Object to or restrict our processing of your personal data (including direct marketing).

  • Data Portability: Request transfer of your data to another service provider.

  • Complaints: You have the right to lodge a complaint with the UK supervisory authority, the Information Commissioner's Office (ICO) (www.ico.org.uk).

For Australian Customers (Australian Privacy Principles):

  • Access and Correction: You have the right to request access to the personal information we hold about you and ask for corrections.

  • Anonymity: Where practical, you have the option of interacting with us anonymously.

  • Complaints: If you believe we have breached the APPs, contact us below. You may also contact the Office of the Australian Information Commissioner (OAIC).

For U.S. Customers:

  • Access, Correction, & Deletion: Depending on your state of residence, you have the right to request access to, correction of, or deletion of your personal information.

  • Opt-Out: You have the right to opt out of the sale or sharing of your personal information for targeted advertising. We do not sell personal information.

  • Complaints: You may contact us or your state's Attorney General / Consumer Protection Authority.

5. Children's Privacy

Our Services are not intended for individuals under the age of 18 (or the age of majority in your jurisdiction). We do not knowingly collect personal data from children.

6. Security and Retention

We implement industry-standard technical and organizational security measures (including SSL encryption and PCI-DSS compliance) to protect your data. We retain your information only as long as necessary to fulfill orders, maintain financial records, comply with tax laws, or resolve disputes.

7. Contact Us

For any questions regarding this Privacy Policy, cookie preferences, or to exercise your privacy rights, please contact us:

  • Store Name: Naviiz

  • Email: support@naviiz.com

  • Phone: +31 6 31997860

  • Registered Address (Canada): 2210 Bank Street 1034, Ottawa, ON K1V 1J5, Canada

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Email us atsupport@naviiz.com and receive a reply within 24 hours. Whether it’s size advice, product questions, or an order update—we are happy to help.