Shipping policy

At Naviiz, we are committed to providing reliable, transparent, and efficient shipping for all our customers across Australia, the United States, and the United Kingdom. This policy outlines our procedures to ensure you know exactly when to expect your order.

1. Shipping Costs & Locations

We exclusively serve customers located in Australia, the United States, and the United Kingdom. To keep your experience simple and transparent, we offer flat-rate free shipping on every order.

Shipping Cost: FREE ($0.00 AUD / $0.00 USD / £0.00 GBP)
Service Area: All states, territories, and regions within Australia, the United States, and the United Kingdom.

2. Order Cut-Off, Processing & Handling Time

Order Cut-off Time: 8:00 PM (AEST/AEDT for AU orders, EST for US orders, GMT/BST for UK orders).
Handling Time: 1–3 Business Days (Monday–Friday).
Weekend Policy: Orders placed on weekends or public holidays will begin processing on the next business day.

3. Transit & Delivery Time

Once your order has been processed and dispatched, the estimated delivery timeline is as follows:

Transit Time: 7–10 Business Days (Monday–Friday).
Total Estimated Time to Delivery: 8–13 Business Days.

Please note: Delivery times are estimates. Factors such as regional logistics, customs clearance, extreme weather, or courier delays may occasionally impact these timelines.

4. Order Tracking

Transparency is a priority. As soon as your order is shipped, you will receive a confirmation email containing a tracking link and tracking number. This allows you to monitor your package's progress from our distribution facility directly to your doorstep.

5. Address Accuracy & Responsibility

Correct Information: It is the customer's responsibility to ensure the delivery address is accurate at checkout.
Failed Delivery: If a package is undeliverable due to incorrect address details, incomplete postcodes, or failure to collect, we reserve the right to charge for additional reshipping costs.
Address Changes: If you notice an error, contact us immediately at support@naviiz.com. Once an order is in transit, changes cannot be guaranteed.

6. Damages, Issues & Customs Duties

Taxes & Duties: All UK orders include applicable VAT. No additional customs fees or surprise import taxes will be charged upon delivery.
Inspecting Your Package: Please inspect your order upon arrival. If an item is damaged, incorrect, or faulty, contact us within 30 days of delivery at support@naviiz.com.
Resolution: We will provide instructions for a replacement or a full refund under the Australian Consumer Law (ACL), applicable U.S. consumer protection laws, or the UK Consumer Rights Act 2015, depending on your location.

7. Customer Support Hours

Our team is here to assist you during the following hours:

Monday – Friday: 9:00 AM – 5:00 PM
Saturday & Sunday: Closed
Contact Email: support@naviiz.com
Phone: +31 6 31997860

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