Refund policy

At Naviiz, we are committed to providing a transparent and efficient shopping experience for our customers in Australia, the United States, and the United Kingdom. Our policies are designed to be fair and comply with the Australian Consumer Law (ACL), applicable U.S. consumer protection laws, and the UK Consumer Rights Act 2015 / Consumer Contracts Regulations.

1. Consumer Rights Notice

For our Australian customers: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
For our U.S. customers: Our goods come with guarantees that cannot be excluded under applicable consumer protection laws in your state or jurisdiction. You are entitled to a replacement, refund, or repair where required by law.
For our UK customers: Our goods come with statutory rights under the UK Consumer Rights Act 2015 and Consumer Contracts Regulations 2013. You have the right to cancel your order within 14 days of receiving your items for a full refund, and you are entitled to a repair, replacement, or refund if goods are faulty or not as described.

2. Returns & Window

30-Day Policy: You may request a return within 30 days of delivery, whether you are shopping from Australia, the United States, or the United Kingdom.
Initiation: To start a return, contact our support team at support@naviiz.com.
Important: Do not send items to our registered Ottawa address. All returns must be approved and sent to our designated return facility.

3. Return Conditions

Items must be returned in their original packaging, including all accessories.
Products must be unused and in original condition (except where inspection for a fault is required).
If items are returned used or damaged beyond reasonable inspection, a partial refund or depreciation deduction may apply as permitted by law.

4. Return Shipping Costs

Faulty/Incorrect Items: If a product is faulty, damaged, or not as described, Naviiz covers 100% of the return costs for all AU, US, and UK orders.
Change of Mind: If you change your mind, return shipping costs are the responsibility of the customer.
Restocking Fees: We do not charge any restocking fees ($0.00 AUD / $0.00 USD / £0.00 GBP).

5. Refunds & Exchanges

Refunds: Once inspected, refunds are processed within 7 business days to your original payment method, in AUD, USD, or GBP depending on your original order currency.
Exchanges: We accept exchanges. Please contact us to arrange this.
Order Changes & Cancellations: If you need to change or cancel your order, please contact us before our cut-off time of 8:00 PM (AEST/AEDT for AU orders, EST for US orders, GMT/BST for UK orders) to ensure we can intercept the package.

6. Shipping & Address Responsibility

Address Updates: Contact support@naviiz.com immediately if you need to change your delivery address. Once an order is processed, changes cannot be guaranteed.
Undeliverable Packages: If a package is returned due to an incorrect address or failure to collect, we reserve the right to charge for additional reshipping costs.
Inspection: Customers are encouraged to inspect their order within 24 hours of delivery and report any issues.

Company & Contact Information

Store Name: Naviiz
Website: www.naviiz.com
Email: support@naviiz.com
Phone: +31 6 31997860
Registered Office (Non-Return Address): 2210 Bank Street 1034, Ottawa, ON K1V 1J5, Canada

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